Regulations of the Online Store notimetoexplain.eu
- General Provisions
1.1. The online store notimetoexplain.eu, hereinafter referred to as the „Store,” is operated by the company Wicked Robots Ltd. with its registered office in Wola Zambrowska (18-300), ul. Spokojna 20, registered in the National Court Register under the number KRS 0000951557, NIP: 9592049825, REGON: 521125847, hereinafter referred to as the „Seller.”
1.2. This regulation defines the rules for making purchases and using the Store.
- Placing Orders
2.1. Orders for products available in the Store can be placed through the website notimetoexplain.eu.
2.2. Placing an order is equivalent to accepting the conditions contained in the regulations.
2.3. The Seller reserves the right to refuse order fulfillment in case of product unavailability or other significant reasons.
- Payments
3.1. Products available in the Store can be paid for through various payment methods indicated on the Store’s website.
3.2. The price stated for the product is gross and includes VAT.
- Delivery
4.1. Products purchased in the store are delivered to the address specified by the Buyer during the order placement. The standard delivery time for orders is 7 days within the European Union and 14 days outside its territory.
4.2. Delivery costs are included when placing an order and depend on the chosen delivery method and the destination.
- Returns and Complaints
5.1. The buyer has the right to return the product within 14 days from the day of receiving the goods, in accordance with applicable legal regulations. The buyer can withdraw from the contract without stating a reason, referring to the law of May 30, 2014, on consumer rights, Article 27.
5.2.In the case of a complaint, the buyer should report the issue within 14 days of noticing a defect in the product. Complaints will be processed within 14 days from the date of filing the complaint.
To file a complaint, please contact us through [provide contact details]. In the complaint report, please include your contact information, order number, a description of the product defect, and, if possible, attach photos illustrating the complaint.
All product returns and complaints will be handled in accordance with applicable legal regulations.
- Personal Data Protection
6.1. The personal data of the Buyer is processed in accordance with applicable personal data protection regulations, in line with the Store’s privacy policy.
6.2. The Buyer has the right to access, correct, delete, or limit the processing of their personal data.
- Final Provisions
7.1. Any disputes arising from the sales agreement will be resolved by the court competent for the Seller’s registered office.
7.2. The Store reserves the right to change the regulations at any time, with the Buyer being informed through the Store’s website.